product manager + facilitator + educator
I'm a product manager with a unique background as an experienced, trilingual administrator, educator, and facilitator. I’m results-driven, with analytical experience in building and maintaining relationships between clients, providers, and stakeholders to ensure successful, long-term partnerships. I excel at prioritization and at cross-functional team leadership through collaboration, empathy, and mutual respect.
Research and assessment drive all
A journey map is a living document; education requires agile re-assessment
Empathy, patience, and real listening are required
Consistency in language and design - terms to frameworks to overarching ideas
Effective use of planning and recording tools
Qualitative and quantitative research to drive planning
Detailed reporting to a multitude of stakeholders
Coaching, encouraging, and facilitating self-management
Helping a group of people stay focused on goals and targets
Fostering buy-in
Developing a clear vision and communicating it clearly
Creating an environment that encourages people to ask questions
Planning proactively enough to adapt quickly
Responding gracefully to an always-dynamic environment
SUMMARY
- Organizational communication
- Cross-functional team leadership
- Agile strategic planning
- Project management
- Attention to detail
- Excellent customer service
- Creative thinking and problem-solving
- Multilingual: English, Spanish, French; some Japanese
core qualities
- Comfortable with ambiguity and a dynamic environment
- Engaged listener; genuinely curious
- High emotional intelligence
- Lifelong learner and avid reader with a growth mindset
- Great attitude and strong common sense
EXPERIENCE
Wheels Labs. Los Angeles, CA 2022
Product Manager
- Streamlined communication across startup organization: time saved in everyday workflow and faster resolutions
- Drove work stream to develop Standard Operating Procedures across nascent company
- Co-wrote Quarterly Review and company OKRs for all teams; presented to board
- Resident expert and content creator for Notion, company’s all-in-one productivity and project management tool
- Translated weekly engineering releases across nascent and complex organization, for staff and CEO
- Wrote website copy, company glossary, and SOPs
- Shaped systems across startup, resulting in successful acquisition
Western Middle School for the Arts. Louisville, KY 2019
ESL Teacher, 7th & 8th Grade
- Created and taught curriculum
- Conducted frequent assessment and reporting
- Drove services through regular meetings with stakeholders
Kentucky Refugee Ministries. Louisville, KY 2007 - 12
ESL Program Coordinator
- Managed 501(c)(3) nonprofit school’s operation, teachers, and volunteers
- Created agenda, drove meetings of cross-functional stakeholders with focus on decision-making
- Tracked program effectiveness, capturing data and reporting on progress internally and at state level
- Interpreted: Spanish and French
- Wrote syllabus and taught English, vocational, and cultural survival courses to adult refugees
Ibaraki Prefectural Board of Education. Mito, Japan 2004 - 06
English teacher, high school
- Developed and facilitated trainings for educators
- Wrote and taught dynamic lessons
- Cross-cultural collaboration
EDUCATION
Indiana University Southeast
Post-graduate English as a Second Language Certification IN 2019
Bellarmine University
Master of Arts in Teaching KY 2018
Kalamazoo College
Bachelor of Arts, cum laude
Majors in Studio Art + French MI 2004
L'Université Cheikh Anta Diop
Foreign studies Dakar, Sénégal 2002 - 03
The Philadelphia Center
Coursework, field visits, and internship PA 2001
FURTHER EDUCATION + TRAINING
LinkedIn Learning courses
Product Managers First Steps
Transitioning to Product Management
Communication for Product Managers
Technology for Product Managers
Managing and Working with a Technical Team for Nontechnical Professionals
Managing Virtual Teams
Building a Product Roadmap
Building a Product Strategy
Learning Data Analytics
Lean Foundations
Agile Foundations
Agile Project Leadership
General Assembly courses
Non-tech Roles in Tech
Intro to Customer Journey Mapping
How to Optimize Your Work Performance
+ Grant Writing, Center for Nonprofit Excellence. Louisville, KY 2010
+ National Refugee and Immigrant Conference: Issues and Innovations. KY 2008
+ Working with Survivors of Torture workshop, Gulf Coast Torture Treatment Center. KY 2008
+ Intensive, immersive Spanish study. CELAS Maya School. Quetzaltenango, Guatemala 2006
+ Conferences addressing indigenous issues, civil war and genocide in Central America. Guatemala 2006
+ Japanese language. Mito International Center + Council of Local Authorities for Int’l Relations 2004-05
+ Apprenticeship to Master Jeweler Sanga Gueye. Dakar, Sénégal 2003
+ Sustainable development program, Resource Center for Social Participation. Sénégal 2002
Affiliations
Boulder Taiko drumming troupe performer CO 2022 - present
Longmont Artists' Guild CO 2021 - 2022
Lefthand Artist Group CO 2021 - 2022
Firehouse Art Center member artist/ volunteer ceramic studio attendant CO 2021 - 2022
AA Clay studio member KY 2019 - 21
Navigators inclusive scouting, co-leader KY 2017 - 18
Semi-professional company member + regular performer, Academy of Flamenco Arts KY 2009 - 21
Volunteer tutor to resident Tibetan monk KY 2010 - 13
Squallis Puppeteers volunteer performer KY 2009 - 15
Kentucky Center for the Performing Arts volunteer usher 2010 - 12
Greater Louisville International Professionals 2009 - 12
Center for Nonprofit Excellence KY 2008 - 12
Speaker, event organizer, committe member: My World Talks About Race KY 2008-‘09
Just Creations fair-trade store volunteer KY 2007
Thrown Together Ceramic studio member KY 2007 - 08
Louisville Clay Association KY 2007
PADI Open water diving certification Malaysian Borneo 2006
Katsura Taiko Drumming Troupe performer Japan 2005 - 06
Treasurer, Ibaraki Association for the Japan Exchange and Teaching Council Japan 2005 - 06
Mito Shogyo Karate Dojo, 1-dan black belt, Shito-ryu style Japan 2004 - 06
Japan Exchange and Teaching (JET) Programme Japan 2004 - 06
Francophone JETs Japan 2004-2006